Cellphone Contract Crackdown Sought by Watchdog

Cellphone Contract Crackdown Sought by WatchdogCanada’s competition watchdog told the broadcast regulator how it would overhaul cellphone contracts, including doing away with hidden fees and misleading claims designed to make it harder to switch carriers and keep prices high. In a submission to the Canadian Radio-television and Telecommunications Commission, the Competition Bureau laid out changes it would like implemented in the telecom industry…

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Couples Huge Bills Unexplained by Bell

Couples Huge Bills Unexplained by BellA couple from Merritt, B.C., have been battling Bell Canada for months over enormous bills — which they call outrageous and unwarranted — for thousands of dollars in unexplained data charges on their smartphone. “They basically made us scared of our phone,” said Daniel Methot. “We just stopped using it. We shut it off,” added his wife, Kate. The Methots got their first shock soon after Kate signed up for…

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The True Cost of Rudeness

The True Cost of RudenessI’m often struck by how rude people in customer service positions are.  I understand when people say “they have a tough job and they get fed up with it just like anyone else”, but ultimately if it’s the ENTIRE point of someone’s job to interact with the public, shouldn’t they stay nice (or at the very least neutral)? Bell is AWFUL as a company, and the worst experience I had…

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