Why it’s Time for Canada’s Financial Industry to Put the Customer First

Why it's Time for Canada's Financial Industry to Put the Customer FirstScrutiny of the financial industry has been on the rise in recent months, fuelled in part by CBC News reports alleging unscrupulous practices at Canada’s big banks. The CBC’s findings may not have been surprising to insiders, who have been witness to the industry’s indiscretions for years. What is surprising is the government’s continued hesitation to force advisers to do what is right — to act in clients’ and customers’…

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The True Cost of Rudeness

The True Cost of RudenessI’m often struck by how rude people in customer service positions are.  I understand when people say “they have a tough job and they get fed up with it just like anyone else”, but ultimately if it’s the ENTIRE point of someone’s job to interact with the public, shouldn’t they stay nice (or at the very least neutral)? Bell is AWFUL as a company, and the worst experience I had…

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