The True Cost of Rudeness

The True Cost of RudenessI’m often struck by how rude people in customer service positions are.  I understand when people say “they have a tough job and they get fed up with it just like anyone else”, but ultimately if it’s the ENTIRE point of someone’s job to interact with the public, shouldn’t they stay nice (or at the very least neutral)? Bell is AWFUL as a company, and the worst experience I had…

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