To fee or not to fee? That is the question

To fee or not to fee? That is the questionAfter the financial crisis of 2008-09, governments around the world started looking at ways to make the investment business more ethical and transparent to consumers. Some countries are changing the compensation system for financial intermediaries. Instead of allowing product providers to pay commissions to product sellers, they want consumers to pay sellers directly for their services. Embedded commissions are hidden from consumers and represent a conflict of interest that makes…

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Should stores charge a restocking fee?

Should stores charge a restocking fee?Ten years ago, I did a series of columns on Future Shop’s unfriendly customer service policies. They had a 15-day return period and a 15 per cent restocking fee if you bought computers or accessories, camcorders or large-screen TV sets and returned them within the 15-day return period. Future Shop soon revamped its policies, extending the return period to 30 days and socking the restocking fee. The Canadian-owned was trying…

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