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Cellphone Contract Crackdown Sought by Watchdog

Canada’s competition watchdog told the broadcast regulator how it would overhaul cellphone contracts, including doing away with hidden fees and misleading claims designed to make it harder to switch carriers and keep prices high. In a submission to the Canadian Radio-television and Telecommunications Commission, the Competition Bureau laid out changes it would like implemented in […]

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Couples Huge Bills Unexplained by Bell

A couple from Merritt, B.C., have been battling Bell Canada for months over enormous bills — which they call outrageous and unwarranted — for thousands of dollars in unexplained data charges on their smartphone. “They basically made us scared of our phone,” said Daniel Methot. “We just stopped using it. We shut it off,” added […]

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The True Cost of Rudeness

I’m often struck by how rude people in customer service positions are.  I understand when people say “they have a tough job and they get fed up with it just like anyone else”, but ultimately if it’s the ENTIRE point of someone’s job to interact with the public, shouldn’t they stay nice (or at the […]