Are you tired of going into a big store and not being able to find help? Retailers should treat you with respect when you try to spend your hard-earned money. Instead, they make you do all the work. You have to figure out where the stuff is located and how
For years, I’ve heard that Direct Energy technicians are quick to shut off furnaces during an inspection. The verdict is a cracked heat exchanger, a piece of metal that separates the furnace’s fire from the home’s air stream. The company says it has to act speedily because of the danger
After the financial crisis of 2008-09, governments around the world started looking at ways to make the investment business more ethical and transparent to consumers. Some countries are changing the compensation system for financial intermediaries. Instead of allowing product providers to pay commissions to product sellers, they want consumers to
I know mobile phone companies are going paperless, setting off a lively debate. But I didn’t know that Canada’s largest bank had done the same thing. In May, RBC Royal Bank stopped sending paper statements to its personal banking clients. David, who wrote to me, doesn’t remember getting any notice.
I often take guided tours in places where I’ve never been. It’s annoying when you’re taken to a souvenir store and forced to wait for everyone in your group to finish shopping. It’s an unspoken truth that tour guides get a commission on everything sold in shops where they direct
Finally, the government has come to its senses about the 70,000 letters sent to Canadians who made over-contributions to tax-free savings accounts or transferred them without the proper paperwork. In a statement issued this afternoon, the two ministers responsible for the new tax shelter said they recognized the confusion that
Customers often run into pricing errors when buying items online — and when they say they want the original price, they get nowhere. This happened to Tad Klupsas, who’s legally blind, so he filed a complaint to the Ontario Human Rights Commission against Future Shop. His story interested me enough
Here are two stories that show how important it is to know how much tax you owe and pay the right amount. If you don’t, the government can hit you with heavy penalties. In the first case, a woman sent a cheque for what she thought she owed. The Canada
Remember when all you heard from investment salespeople during the RRSP season was about the 30 per cent tax credits available on a labour-sponsored fund? Sometimes, they added the RRSP deduction and showed how 75 to 80 per cent of your contribution was subsidized. Sounded like a great deal, right?
Ten years ago, I did a series of columns on Future Shop’s unfriendly customer service policies. They had a 15-day return period and a 15 per cent restocking fee if you bought computers or accessories, camcorders or large-screen TV sets and returned them within the 15-day return period. Future Shop