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Retail Service Needs A Shake-Up
Featured

Retail Service Needs A Shake-Up

Are you tired of going into a big store and not being able to find help? Retailers should treat you with respect when you try to spend your hard-earned money. Instead, they make you do all the work. You have to figure out where the stuff is located and how much it costs. To choose […]

To fee or not to fee? That is the question
Personal Finance

To fee or not to fee? That is the question

After the financial crisis of 2008-09, governments around the world started looking at ways to make the investment business more ethical and transparent to consumers. Some countries are changing the compensation system for financial intermediaries. Instead of allowing product providers to pay commissions to product sellers, they want consumers to pay sellers directly for their […]

Where’s the truth in labelling?
Featured

Where’s the truth in labelling?

I often take guided tours in places where I’ve never been. It’s annoying when you’re taken to a souvenir store and forced to wait for everyone in your group to finish shopping. It’s an unspoken truth that tour guides get a commission on everything sold in shops where they direct customers. But the truth is […]

Ottawa backs down on tax-free savings account errors
News

Ottawa backs down on tax-free savings account errors

Finally, the government has come to its senses about the 70,000 letters sent to Canadians who made over-contributions to tax-free savings accounts or transferred them without the proper paperwork. In a statement issued this afternoon, the two ministers responsible for the new tax shelter said they recognized the confusion that resulted from lack of understanding […]

Should stores charge a restocking fee?
Featured

Should stores charge a restocking fee?

Ten years ago, I did a series of columns on Future Shop’s unfriendly customer service policies. They had a 15-day return period and a 15 per cent restocking fee if you bought computers or accessories, camcorders or large-screen TV sets and returned them within the 15-day return period. Future Shop soon revamped its policies, extending […]